CANCELLATION & REFUND POLICY

 

Yoga Class

·         Class Packages are non-transferable and non-refundable.

·         BKS Iyengar Yogashala reserves the right to cancel or change the date of a class at any time. We will do our very best to notify all students by WhatsApp, Email, Website, Social Media postings, and by verbal announcements as soon as we have made the decision.

·         BKS Iyengar Yogashala reserves the right to cancel any class with low attendance.

·         BKS Iyengar Yogashala reserves the right to substitute an instructor without prior notice.

 

Course or Workshop

• Fee paid strictly not refundable unless you are sick/injured/pregnant and can provide official documentation from a Medical Doctor. An emailed request for a refund must be received at least seven (7) days prior to date of workshop, minus a 10% processing fee.   
• BKS Iyengar Yogashala accepts no responsibility for cancellation, delays, changes, or losses caused by acts of God, war, and a threat of war, closure of airports, civil strife, natural disasters, accidents, or any other events beyond our control. This includes injuries, illnesses, medical or psychiatric conditions of trainees developed during or after the course, and loss of, or damage to, personal property during the training. Please ensure you take out relevant insurance to protect yourself against this.

·         In the unlikely event that a Yoga Teacher Training, workshop, or retreat is cancelled by BKS Iyengar Yogashala, then 100% of the payment will be refunded, or an alternative retreat or training placement will be offered according to the circumstances. This does not include the cancellation of the training due to external circumstances such as conflicts between countries, pandemics, bans on travel by a specific country etc.

·         If a training or workshop must be abandoned or interrupted due to exceptional circumstances, there will not be a refund if more than half of the training has been completed (start and finish dates inclusive).

·         There is no refund if the student decides to leave the course or workshop training for any reason. 

·         BKS Iyengar Yogashala reserves the right to cancel a workshop for any reason. Whilst we would only do this in exceptional circumstances that means we are unable to offer the workshop as advertised, or if there are insufficient numbers booked onto the workshop to make it viable for the teacher taking the workshop. Should this happen, we will notify you as soon as we have knowledge of the cancellation and will refund you the full £ (sterling) amount you have paid us in respect of the workshop. We will not be responsible for any additional expenses which you may have incurred in respect of the workshop, including travel, accommodation, or exchange rate losses.

·         BKS Iyengar Yogashala will issue a full refund if a workshop is cancelled.

RETURN AND EXCHANGE

 

Yoga Apparel, Props & Accessories

In the event of any issue with your order (duplicate transaction, transaction error, etc.). The refund will be debited to the consumer’s issuing bank.

Goods sold are STRICTLY not refundable and not exchangeable UNLESS under the following circumstances for which the goods may be exchanged:

·         Manufacturing defects;

·         Items damaged during delivery; or

·         Non-conforming items delivered.

 

Terms for Exchange:

You have to inspect the Products upon receipt of the goods.

You have to send the duly Notice of Non-Conforming or Damaged Products within 3 days from the date of receipt of the Products to (bksihogashala@gmail.com), failing which the Products are deemed to be received in good order and conditions.

The Notice of Non-Conforming or Damaged Products should include the following particulars:

·         Sales Order Number:

·         Name of Purchaser:

·         Address:

·         Telephone Number:

·         House:

·         Hand Phone:

 

Particulars of Non-Conformity/Damage:

A picture clearly showing the Non-Conformity/Damage shall be accompanied by the Notice of Non-Conformity/Damage. Any such notice with incomplete information will not be entertained.

After your notification has been verified which normally takes 5 Business Day, the Company will notify you the mode of exchange i.e. either by Mail or exchange at the BKS Iyengar Yogashala Kuala Lumpur.

 

Exchange By Mail

You have to pack and mail the items in original condition (not worn) with complete labels and tags at your costs to the following address:

41-1, Jalan 1/109e, Taman Desa Business Park, 58100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

 

You are advised to return the Products via a traceable courier. The replaced product will be send to you within 7 working days after the receipt of the Products to be exchanged.

·         Exchange In BKS Iyengar Yogashala

·         Exchange have to be made within 7 days from the date of notice of exchange.

·         Should the Products to be exchanged is out of stock, the exchange period will be extended to 30 days from the date of notice of exchange; otherwise, or a substitute with the price not lower than the products you’ve purchased.